FAQ - Häufig gestellte Fragen
Zur Zeit leider nur in englisch

Air Conditioning

Each of our Deluxe Rooms has a quiet split-type air-conditioner with remote control. There is also a large ceiling fan in all rooms, which is normally sufficient for the relatively cool climate of Ubud.

Airport Transfers

Ladybamboo provides transfers to and from the Airport on request and at very reasonable prices. When making a room reservation please let us know your flight arrival details. Please also inform our staff of your departure time one day ahead.

Audio Systems

050518ladyipod
Guest can choose between a TV including DVD and CD players in their room or an iPod audio system pre-loaded with our special Ladybamboo Music Collection other places talk about already. Please mention your choice with your booking.

Babysitters

Babysitters can be provided - please allow at least one day notice. Preferable let us know, when you do your booking.

Bicycles

rentbike
Our travel desk cares for bicyle riders and can assist you in preparing your bike tour. Especially recommended are those tours, where our driver will take care of you and brings you to a suitable starting point in the mountains, going mainly downhill makes riding a bike in Bali much more enjoyable:)

Check out

Check Out time is 12.00 noon. Please inform our staff if you wish to check out later than this. Half of the nightly rate will normally be charged for checking out between 12.00 noon. and 6.00 p.m.- thereafter the full rate. Changing room is available for guests who have to check out long time before their flight departs.

Cold Drinks & free afternoon tea

safty_2
Bottled Water and afternoon tea are complimentary. Please check by yourself the thermos provided and refill, if necessary. In addition to drinks that are obtainable by calling our staff, a selection of canned drinks is available in those rooms, which have their own refrigerator - please ask our staff.

Conference Room & Learning center

conference
On the Villa premises you find the learning centre of the associated Ladybamboo Foundation. With over 60 m2 in size their is ample space for meetings, study and computer work - on requested it can be also turned into a conference room. We can also arrange language courses (currently Indonesian, English, German, Italian & Japanese only) for groups or individuals using the highly acclaimed Rosetta Stone learning program in combination with native speakers. Even our cooking classes sometimes get together here.

Please let us know your requirements before as detailed as possible.

Currency Exchange & Monies

Most efficient way to get money is via the ATM machines found everywhere in town. For those who prefer to bring cash we strongly advise ONLY to change money at a Bank or LICENSED Money Changer; please ask us for current situation. We regret that we are unable to cash Travellers Cheques.

DVD/iPod

safty_2
Each of our Deluxe Rooms and better is according to the guests choice equipped with a personal DVD player and a TV, with a wide range of movies available free of charge. Alternativly you can ask for a iPod, see Audio System.

Doctor & Medical Services

A doctor can be called to visit you in the event you fell sick. Their are also two foreign managed medical organisations active in Bali, who can take care of you in case you need serious help. Guests are advised to use a travel insurance.

Dresscode

Guests are asked to respect local customs wherever possible; please dress respectably whenever you travel. This is particularly important if you wish to visit Government Offices such as Immigration, Police Stations, Banks, etc. Temples visits require a sarong and a sash, which may have to be hired if you do not have your own. Guests are also reminded that nude sunbathing and swimming gives offence to many local people, and therefore should be avoided. It is no problem to walk around in bathing suits on our premises, but this should be avoided in town.

Drugs

The Management has been directed to inform all Guests that it is now a serious crime in Indonesia to use or to be in possession of generally prohibited drugs. Infringements can result in lengthy jail sentences and/or heavy fines.

Electricity & Power failures

220 volts AC, 50 cycles. Voltage adaptors are available on request, please enquire with your booking. While power failures and variable voltage may occur, they are far less frequent than just a few years ago and usually only last for a few seconds or minutes. Emergency lamps are located on all strategic points of our premisses and candles are provided in every room and should last till power is restored..

Email & Faxes

Please try to use your own email address and only in emergency cases address letters to guests to our reservation email address.
Incoming faxes will be brought to your room, and faxes may be sent from the Front Desk.

Fire

Fire extinguishers are available at the front desk and in the kitchen area. Please do not place candles anywhere near curtains or other textiles.

Internet

We offer very reasonable or even free internet access for our guests with own laptops. In addition we can provide Internet facilities at the associated Ladybamboo Foundation. There also programs for language learning can be used. A contribution for the usage of these facilities to the work of the foundation is much appreciated.

Ironing

An iron is either provided in the room or can be borrowed from the front desk, an ironing board is also available for Guest's use.

Laundry

One day service is normally available at very reasonable prices; please contact our staffs.

Left Luggage

Guests with late departure times or guests travelling up country may leave bags in our luggage store room. While we will look after left luggage to the best of our ability Ladybamboo cannot accept responsibility for any losses should they occurred.

Library

Each of our De Luxe rooms and better has a small library in three languages (English, Indonesian, German). In addition we have a collection of books at the frontdesk which may be borrowed by the Guests.

Maintenance

If anything in your room needs attention please let our staff know and insist on filling in the separate form and hand if in.

Massage & Wellness

We regret, that our own Spa is still under construction. But in the meantime we provide in-house massages for our guests at much lower rates than in their home countries. If you would like use such service please let us know a day in advance.

Mosquitoes

Most of the year very few mosquitos find their way in our small paradise. For those special days or those in need a mosquito-repelling device is provided on request. Openable mosquito screens are installed on all windows, as most of our guests do not wish to turn on the air-conditioning and use the ceiling fan instead.

Payment of account

Please settle your account either in local currency, in Euro, Singapore Dollar. Please note that for US Dollars special restrictions apply. While you can settle your bill with credit cards please note that surcharges may apply and that we are unable to accept other cards than Master and Visa card. We regret also, that we are unable to cash Travellers Cheques or to accept them as payment of your account.

Pool Bar

pool_bar
Full bar and meal service is available.

Postal service

Our staff can assist you. And if you would like to send an electronic postcard via the Internet, we have a selection to choose from at our Internet Room.

Rentel of cars & motorcycles

464619253iQYdnr_ph
If you wish to go anywhere with a reliable driver please contact our staff. If you do not require a driver we can arrange vehicle hire for you. Please be aware that thefts do occur, but so far only outside the Ubud area and mainly on the busy streets of Kuta and its neighbourhoods. The hirer may be expected to cover the cost of replacement.

Room service

breakfast table
Regular Room Service is available from 7 a.m. till 9 p.m. and on request till 10 p.m. Breakfast may be served from 6.00 a.m. if ordered the previous night. Japanese, Italian and Indonesian food can be delivered to the rooms after operating hours with a free call to the respective restaurant.

Security

safty
Although theft is rare in Bali and even less in Ubud and never has happened in the Villa all our rooms have special safety features, including iron protected windows and In-Room Safety Deposit Boxes; please make use of them at all time. Management will not be responsible for any goods missing from your room. If is not permissible for hawkers, massage ladies, etc., to enter rooms without first reporting to our staff.

Swimming pool

pool_1
Please ask our staff for pool towel. Visitors from outside Ladybamboo will normally be charged a fee to use the pool.

Telephone

Please see separate instructions near your telephone. A “Tele”phone card is available at the frontdesk. Using this charges for international calls are very reasonable, for example to Europe and the US less than 20 cents per minute. Please contact our staffs.

TV and Vidio

Satellite TV and DVD may be viewed in the main room; please ask at the staff for details. A wide range of movies is available for hire.

Tipping

A Service Charge is added to your bill. If you wish to add to that, please do not leave money behind in the room, but hand it to the staff, where it will be recorded and put in the Tip Box in your presence. Service charge and additional tips are divided equally among staff.

Tours

Daily Tours and transport to Dance Performances and other attractions may also be arranged with our front desk.

Towels

Please do not take white room towels to the pool. Pool towels are available. A charge of Rp. 100.000 will be made for a lost towel.

Travel Arrangments

Ladybamboo has its own travel booth just at our entrance gate. The staff can help you with reservations, re-confirmations and ticketing to other islands.

Transport

Meter Taxis are not available in Ubud. If you wish to go anywhere far a field with a reliable driver please inform our staff-see separate leaflet for details.

Visitors

Friends or other visitors intending to stay overnight have to report their intention to the front desk and one-night visitors have to leave their ID Card with our staff. This rule has been suggested by our guests for protecting not only other guests, but also to avoid any responsibility of our staff for missing valuables in case this rules has not been followed.
If you do have other questions please contact us anytime via our general enquiry page or our front desk while you are in the LadyBamboo Villa.